Frequently asked questions
How does the rental work?
As simple as it can be, browse through our different games and consoles and choose the on you are interested to rent! Send in a rental form or simple contact our friendly staff through live chat or whatsapp provided!
Collection and return?
Collect/Return: 📍Store location: 1008 Toa Payoh North, #05-12, Singapore 318996 (4 minutes walk from Braddell mrt)
Collect: 5.30pm-10.30pm (DAY BEFORE START OF RENTAL DATE) or 10.30am-3pm (START OF RENTAL DATE)
Return: 5.30pm-10.30pm (END OF RENTAL DATE) or 10.30am-3pm (DAY AFTER END OF RENTAL DATE)
Is there any deposit for rental? Will I be able to get back my deposit?
Rest assured that deposit is refundable, Deposit is required upon collection and will be refunded during returning of equipment. Deposit amount will varied between different types of equipments. Renticulous reserves the right to hold onto your deposit if equipment is not returned on time, lost of equipment or any form of damages.
What if I defects/damages in the equipment before using it?
Contact our staff immediately for any problems with the equipment, our staff will get back to you as soon as possible. Usually the problems can be easily troubleshoot etc wrong equipment settings, weak battery, or user error. If the problem persist, we will try to replace your equipment (subjected to availability) so there will not be any delays with the rental.
What happens if I accidentally damaged the equipment?
Let us know immediately, and return the equipment to us so that we can assess the damage. Please do not attempt to repair the item yourself or send in for repair. If repair is required, deposit will be put on hold and the repair cost will be deducted from it. If equipment is beyond reparation, Full amount will be charged according to the official website of the equipment.
What constitutes a damage?
Any major scratches or scuff marks on the equipment, Major dents or unable to start, losing of parts will all be consider as a damage
*Minor scuff marks to the equipment are considered normal and no charges will be implemented.